Refund Policy

Refund Policy - The Basics (30 day full refund and 90 day credit refund options)

30-Day Full Refund Guarantee

If you are unsatisfied with any service for any reason, you may request a full refund to your original payment method within 30 days of your last service delivery/purchase date.

Eligibility:

Refund requests must be submitted within 30 calendar days of your most recent session or service delivery
Applies to all paid services: Career Coaching, Mock Interviews, Resume Reviews
If you have not used any of your service credits in your purchase, your date of purchase will be used in lieu of "service delivery date"
No questions asked—if you're not satisfied, we want to make it right!

How to Request:
Please email us at roxasgrowth@gmail.com with:

Your name and service date(s)
Brief explanation (optional but appreciated for quality improvement)
Preferred refund method

Processing Time: Refunds are processed within 5-7 business days and typically appear in your account within 7-10 business days depending on your financial institution.

90-Day Full Credit Refund

If you'd like to try a different service or rebook at a later date, you may request full store credit within 90 days of your last service delivery date.

How It Works:

Request store credit within 90 calendar days of your last service delivery
Receive 100% of your purchase amount as credit toward future services
Credit never expires and can be applied to any service or bundle
Can be combined with bundle discounts on future bookings
If you have not used any of your service credits in your purchase, your credits do not expire but you may transfer all of your purchase to another person.

How to Request: Email [your email] with your name and service date(s). We'll issue a unique credit code within 3-5 business days.

For all purchases after 90 days, including bundles, please contact us for any additional considerations for a refund - each purchase will be considered on a case by case basis but refunds are not guaranteed.

Bundle Refund Policy

If you purchased multiple services as a bundle:

You may request a refund for individual services you haven't yet used (prorated to the bundled price you paid). Bundles will be prorated as amount paid over total services purchased in the bundle.
For services already completed, the standard 30-day refund window applies per service delivery date
Store credit option applies to the entire bundle amount if requested within 90 days of your final session

Example: You purchased the Resume Review and Mock Interview Workshop bundle, at a 10% discount. You completed the Resume Review, but have not yet booked the Mock Interview.

Within 30 days of your Resume Review, you can request a refund for that service and either use or full refund the Mock Interview portion separately. Within 90 days after the Resume Review session, you can only request a store credit for the unused portion (the prorated cost of the Mock Interview session). After 90 days, you will not be entitled for a refund but you will retain your store credit (as they do not expire).

The Legal Stuff

Effective Date: December 21, 2025

Nature of Services
Roxas Ventures LLC, operating under the brand name 'Roxas Growth, provides career coaching, interview preparation, and resume review services. These services are educational and consultational in nature and are designed to support your professional development.

No Guaranteed Outcomes
While we are committed to providing high-quality career guidance based on industry expertise and best practices, we do not guarantee specific results, including but not limited to:

Job offers or interview invitations
Salary increases or promotions
Acceptance into specific companies or programs
Timeline for securing employment

Your success depends on multiple factors beyond our control, including market conditions, employer preferences, your qualifications, effort, and individual circumstances.

Not a Replacement for Other Professional Services
Our career coaching services are not a substitute for:

Legal advice (employment law, contract negotiation)
Financial planning or investment advice
Mental health counseling or therapy
Licensed vocational rehabilitation services

If you require these specialized services, we encourage you to seek appropriately licensed professionals.

Client Responsibility
You are responsible for:

Providing accurate information about your background, goals, and circumstances
Implementing recommendations at your own discretion
Making your own final decisions regarding career moves, applications, and negotiations
Verifying any factual claims or industry information independently when making important decisions

Confidentiality
We maintain confidentiality of client information and session content except where:

Required by law
You provide written permission to share (e.g., testimonials, case studies)
Necessary to prevent harm to yourself or others

We may use recorded meeting examples from our work for educational, testimonial, or other sales/advertising purposes.

Limitation of Liability
To the fullest extent permitted by law, Roxas Growth shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services, including but not limited to lost income, missed opportunities, or employment decisions.
Our maximum liability for any claim related to our services shall not exceed the total amount you paid for the specific service(s) in question.

Intellectual Property
All materials, templates, frameworks, and content provided during coaching sessions remain the intellectual property of Roxas Growth. You may use these materials for your personal career development but may not redistribute, resell, or repurpose them commercially without written permission.

Modification of Services
We reserve the right to modify our services, pricing, and policies at any time. Changes will be posted on our website and apply to services purchased after the effective date of the change.

Governing Law
These terms shall be governed by and construed in accordance with the laws of California, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of California.

Contact
For questions regarding this disclaimer, please contact us at roxasgrowth@gmail.com.