Terms & Conditions

7. Refund Policy

Our complete Refund Policy is available at [https://roxasgrowth.com/refund-policy] and is incorporated into these Terms by reference. Key provisions include:

7.1 30-Day Full Refund Guarantee

Full refund to original payment method within 30 days of your last service delivery date or purchase date (for unused services).

Eligibility:

• Refund requests must be submitted within 30 calendar days of your most recent session or service delivery

• Applies to all paid services: Career Coaching, Mock Interviews, Resume Reviews

• If you have not used any service credits in your purchase, your date of purchase will be used in lieu of "service delivery date"

• No questions asked—if you're not satisfied, we want to make it right

How to Request: Email roxasgrowth@gmail.com with:

• Your name and service date(s)

• Brief explanation (optional but appreciated for quality improvement)

• Preferred refund method

Processing Time: Refunds are processed within 5-7 business days and typically appear in your account within 7-10 business days depending on your financial institution.

7.2 90-Day Store Credit Option

Full store credit (never expires) available within 90 days of last service delivery.

How It Works:

• Request store credit within 90 calendar days of your last service delivery

• Receive 100% of your purchase amount as credit toward future services

• Credit never expires and can be applied to any service or bundle

• Can be combined with bundle discounts on future bookings

• If you have not used any service credits in your purchase, credits do not expire and you may transfer all of your purchase to another person

How to Request: Email roxasgrowth@gmail.com with your name and service date(s). We'll issue a unique credit code within 3-5 business days.

7.3 After 90 Days

For all purchases after 90 days, including bundles, please contact us for any additional considerations for a refund. Each purchase will be considered on a case-by-case basis, but refunds are not guaranteed.

7.4 Bundle Refunds

If you purchased multiple services as a bundle:

• You may request a refund for individual services you haven't yet used (prorated to the bundled price you paid)

• Bundles will be prorated as amount paid over total services purchased in the bundle

• For services already completed, the standard 30-day refund window applies per service delivery date

• Store credit option applies to the entire bundle amount if requested within 90 days of your final session

Example: You purchased the Resume Review and Mock Interview bundle at a 10% discount. You completed the Resume Review but have not yet booked the Mock Interview. Within 30 days of your Resume Review, you can request a refund for that service and either use or receive a full refund for the Mock Interview portion separately. Within 90 days after the Resume Review session, you can only request store credit for the unused portion (the prorated cost of the Mock Interview session). After 90 days, you will not be entitled to a refund, but you will retain your store credit (as credits do not expire).

7.5 Refund Exceptions

Refunds may be denied for:

• No-shows without 24-hour advance notice (per Section 4.2)

• Services where you did not engage in good faith (e.g., refusing to provide requested materials, not participating during sessions)

• Fraudulent chargebacks or payment disputes filed without first contacting us

• Violations of these Terms, including abusive behavior, recording policy violations, or intellectual property violations

For complete refund details, timeframes, and procedures, please review our full Refund Policy.

8. Intellectual Property Rights

8.1 Our Intellectual Property

All content, materials, frameworks, templates, methodologies, and deliverables provided during coaching sessions are the exclusive intellectual property of Roxas Ventures LLC and are protected by copyright, trademark, and other intellectual property laws.

This includes but is not limited to:

• Coaching frameworks and methodologies (e.g., STAR method templates, interview preparation guides)

• Resume templates and examples

• Interview preparation materials and worksheets

• Feedback documents and session notes

• Workshop presentations and handouts

• Website content, logos, and branding

• Session recordings

• Proprietary business processes and strategies

8.2 License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to use materials provided to you for your personal career development purposes only.

You may:

• Use resume templates for your own resume

• Reference coaching frameworks in your own interviews

• Keep session recordings for personal review and reference

• Apply recommendations to your own job search

• Share your own session recordings privately with trusted advisors (e.g., mentors, family) for feedback purposes

You may NOT:

• Sell, redistribute, or share our materials commercially or publicly

• Claim our frameworks or methodologies as your own creation

• Use our materials to provide coaching services to others

• Reproduce our content on public platforms (blogs, social media, forums) without attribution and written permission

• Modify our materials and distribute them as your own work

• Use our materials in any way that competes with our business

• Share session recordings publicly on social media, YouTube, or other platforms without our explicit written consent

8.3 Client-Provided Materials

Materials you provide to us (your resume, cover letters, work samples, professional documents) remain your property. By submitting them, you grant us a license to review, analyze, edit, and use them for the purposes of providing you services and for anonymized examples in our marketing and educational materials (with all identifying information removed).

8.4 Testimonials & Success Stories

If you provide a testimonial or agree to be featured as a success story, you grant us a perpetual, worldwide, royalty-free license to use your name, likeness, professional title, and comments in our marketing materials across all media (website, social media, advertisements, promotional materials) unless you revoke this permission in writing by emailing roxasgrowth@gmail.com.

You may revoke consent at any time, and we will cease using your testimonial in new materials, though previously published content may remain online.

8.5 Trademarks

"Roxas Growth" and associated logos are trademarks of Roxas Ventures LLC. You may not use our trademarks without our prior written consent.

9. Disclaimers & Warranties

9.1 No Guaranteed Outcomes

WE EXPLICITLY DO NOT GUARANTEE:

• Job offers, interview invitations, or callbacks from applications

• Salary increases, promotions, or career advancement

• Acceptance into specific companies, programs, or roles

• Specific timelines for securing employment

• Success in negotiations or workplace situations

• Any particular results from implementing our recommendations

Your success depends on numerous factors beyond our control, including but not limited to: market conditions, economic factors, employer preferences and hiring decisions, your qualifications and experience, your effort and follow-through, timing and competition, industry-specific factors, and individual circumstances.

9.2 Services Provided "As Is"

Our services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties, express or implied, regarding:

• Uninterrupted or error-free service delivery

• Accuracy, completeness, or timeliness of information provided

• Fitness for a particular purpose

• Merchantability

• Results or outcomes from using our services

• Compatibility with your specific career goals or situation

9.3 Industry Changes & Evolving Best Practices

Hiring practices, resume standards, interview techniques, and workplace norms evolve continuously. While we stay current with industry best practices through ongoing research and professional development, we cannot guarantee that our advice will:

• Remain optimal as standards change over time

• Apply universally to all industries, companies, or roles

• Align with every employer's unique preferences or processes

• Account for future changes in hiring technology or practices (e.g., AI screening tools, new platforms)

9.4 Individual Variability

Career coaching outcomes vary significantly based on individual circumstances, including but not limited to:

• Your background, skills, and experience level

• Your communication style and personality

• Industry-specific norms and expectations

• Geographic location and local market conditions

• Economic factors and hiring cycles

What works for one client may not work for another. Our recommendations are tailored to your situation based on the information you provide, but we cannot account for all variables or guarantee applicability to your unique circumstances.

9.5 Third-Party Platforms & Technology

We rely on third-party platforms for service delivery (Zoom, Google Meet, Calendly, email). We are not responsible for:

• Technical issues, outages, or interruptions with these platforms

• Data security or privacy practices of third-party platforms (governed by their respective policies)

• Compatibility issues with your devices or internet connection

• Loss of data or recordings due to platform failures

We will make reasonable efforts to reschedule or accommodate technical issues but are not liable for service interruptions caused by third-party platform failures.

10. Limitation of Liability

10.1 Maximum Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ROXAS VENTURES LLC'S TOTAL LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO OUR SERVICES, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO ROXAS VENTURES LLC FOR THE SPECIFIC SERVICE(S) GIVING RISE TO THE CLAIM.

For example, if you paid $150 for a Mock Interview Session and claim damages arising from that session, our maximum liability is $150.

10.2 Excluded Damages

TO THE FULLEST EXTENT PERMITTED BY LAW, ROXAS VENTURES LLC SHALL NOT BE LIABLE FOR:

• Indirect, incidental, consequential, special, exemplary, or punitive damages

• Lost income, wages, salary, or employment opportunities

• Missed job offers, promotions, or career advancement

• Damage to professional reputation

• Emotional distress, mental anguish, or psychological harm

• Loss of business opportunities or economic loss

• Loss of data, files, or materials

• Costs of substitute services or coaching

• Damages resulting from third-party actions (employer decisions, market conditions, economic downturns)

• Damages arising from your implementation or non-implementation of our advice

• Any damages exceeding the amount you paid for services, even if we have been advised of the possibility of such damages

This limitation applies even if any remedy fails of its essential purpose.

10.3 Your Decisions, Your Responsibility

You acknowledge and agree that:

• You make your own independent career decisions

• We provide guidance, suggestions, and recommendations—not directives or guarantees

• You are solely responsible for evaluating the suitability and appropriateness of our recommendations for your specific situation

• You should conduct independent research and due diligence before making important career decisions

• You should seek additional professional advice (legal, financial, mental health) when appropriate

• Employment decisions, hiring outcomes, and career success depend on factors entirely outside our control

10.4 Third-Party Actions

We are not responsible for and have no control over:

• Employer hiring decisions, interview processes, or selection criteria

• Market conditions, economic factors, or industry trends

• Actions or decisions of recruiters, hiring managers, or HR professionals

• Company policies, workplace culture, or organizational changes

• Technical issues with job application platforms or employer websites

• Background checks, reference checks, or verification processes

• Timing of hiring processes or employer response times

10.5 Basis of the Bargain

You acknowledge that we have set our prices and entered into this agreement in reliance upon the limitations of liability and disclaimers set forth in these Terms, and that these limitations reflect a reasonable and fair allocation of risk between the parties and form an essential basis of the bargain. These limitations will apply even if any limited remedy fails of its essential purpose.

11. Indemnification

You agree to indemnify, defend, and hold harmless Roxas Ventures LLC, its officers, directors, employees, contractors, agents, and affiliates (collectively, "Indemnified Parties") from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees and legal costs) arising from or related to:

• Your violation of these Terms or any applicable law or regulation

• Your use or misuse of our services

• Your provision of inaccurate, false, or misleading information

• Your career decisions and their outcomes (including but not limited to job applications, interviews, negotiations, workplace actions, or employment decisions)

• Your violation of any third-party rights, including intellectual property rights, privacy rights, or contractual rights

• Your abusive, harassing, threatening, or unlawful conduct

• Your recording, distribution, or misuse of session recordings or proprietary materials

• Your failure to fulfill your obligations under these Terms

• Any dispute between you and any third party arising from your use of our services

• Claims brought by employers, colleagues, or other third parties related to your implementation of our advice

This indemnification obligation survives termination of our service relationship and continues indefinitely.

You agree to cooperate fully in the defense of any claim. We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree not to settle any such claim without our prior written consent.

12. Confidentiality

12.1 Our Confidentiality Commitment

We maintain confidentiality of information you share during coaching sessions and communications, except where:

• Required by law, regulation, court order, subpoena, or other legal process

• Necessary to prevent imminent harm to yourself, others, or property

• You provide explicit written permission to share (e.g., testimonials, case studies, referrals)

• Information is anonymized and de-identified for educational, training, or marketing purposes (all identifying details removed)

• Disclosure is necessary to enforce these Terms or protect our legal rights

• Information is shared with our service providers who are bound by confidentiality obligations (e.g., payment processors, scheduling platforms)

We do not share your specific personal information, career details, or session content with third parties for marketing purposes without your consent.

12.2 Your Confidentiality Obligations

You agree to keep confidential any proprietary methodologies, frameworks, business processes, or non-public business information we share with you that is not publicly available or generally known in the career coaching industry.

You may not:

• Share our proprietary coaching frameworks or methodologies with competitors or other coaching businesses

• Disclose confidential business information to third parties without our consent

• Use confidential information for any purpose other than your personal career development

12.3 Exceptions to Confidentiality

Confidentiality obligations do not apply to information that:

• You make public or is already publicly available through no fault of ours

• Is independently developed by you without reference to our confidential materials

• Is rightfully obtained from a third party without confidentiality obligations

• Is required to be disclosed by law, regulation, or court order (you agree to provide us with prompt notice of any such requirement)

12.4 Duration

Our confidentiality obligations continue for 3 years after your last session or until the information becomes publicly available through no fault of ours, whichever comes first. Your confidentiality obligations continue indefinitely or until the information becomes publicly available through no fault of yours.

13. Dispute Resolution

13.1 Informal Resolution First

Before initiating any formal legal action, arbitration, or dispute resolution proceeding, you agree to contact us at roxasgrowth@gmail.com to attempt to resolve the dispute informally through good-faith negotiation.

We commit to:

• Responding to your dispute notice within 5 business days

• Working in good faith toward a mutually acceptable resolution

• Providing a substantive response within 30 days

If we cannot resolve the dispute within 30 days of your initial contact, either party may proceed with formal dispute resolution.

13.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

13.3 Jurisdiction & Venue

Any legal action or proceeding arising from or related to these Terms or our services shall be brought in the state or federal courts located in the county where Roxas Ventures LLC maintains its principal place of business in California. You consent to the personal jurisdiction of these courts and waive any objection based on inconvenient forum.

Preference for Arbitration: We strongly encourage resolution through arbitration as outlined in Section 13.4, which may be conducted virtually, avoiding the need to travel to any physical court location.

13.4 Arbitration Agreement

Binding Arbitration: If we cannot resolve a dispute informally within 30 days, either party may elect to resolve the dispute through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Arbitration Process:

• Arbitration may be conducted virtually via video conference or in California, at the mutual agreement of both parties

• The arbitrator's decision is final and binding

• The arbitrator may award the same damages and relief as a court, limited by Section 10 (Limitation of Liability)

• Each party bears its own attorney fees and costs unless the arbitrator awards fees to the prevailing party

• This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16)

Exception for Injunctive Relief: Either party may seek injunctive or equitable relief in court to protect intellectual property rights, confidential information, or to prevent ongoing harm, without first pursuing arbitration.

13.5 Class Action Waiver

YOU AND ROXAS VENTURES LLC AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, REPRESENTATIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION.

You waive any right to:

• Participate in a class action lawsuit against Roxas Ventures LLC

• Act as a class representative or member of a class

• Participate in consolidated or representative arbitration

• Join your claim with claims of other individuals

If this class action waiver is found to be unenforceable, the entire arbitration agreement in Section 13.4 is void, and disputes must be resolved in court per Section 13.3.

13.6 Small Claims Court Exception

Either party may bring a claim in small claims court as an alternative to arbitration, provided the claim qualifies for small claims court jurisdiction and is brought on an individual (non-class) basis.

13.7 Time Limitation on Claims

Any claim or cause of action arising from or related to these Terms or our services must be filed within one (1) year after the claim or cause of action arose. After one year, the claim is permanently barred.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy (available at [insert URL]) and Refund Policy (available at [insert URL]), constitute the entire agreement between you and Roxas Ventures LLC regarding your use of our services and supersede all prior or contemporaneous oral or written agreements, understandings, representations, or communications.

No terms or conditions stated in your purchase order, correspondence, or other documents shall modify these Terms unless we explicitly agree in writing signed by an authorized representative of Roxas Ventures LLC.

14.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

If the class action waiver in Section 13.5 is found unenforceable, the arbitration agreement in Section 13.4 is void (but all other provisions remain enforceable).

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision or any other right or provision. A waiver is only effective if made in writing and signed by an authorized representative of Roxas Ventures LLC.

No waiver of any breach or default shall constitute a waiver of any subsequent breach or default.

14.4 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. Any attempted assignment without consent is void.

We may assign these Terms, in whole or in part, to any successor entity in connection with a merger, acquisition, corporate reorganization, or sale of assets, with or without notice to you. These Terms bind and benefit the parties and their permitted successors and assigns.

14.5 No Agency Relationship

These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship between you and Roxas Ventures LLC. You are an independent client purchasing services. You have no authority to bind Roxas Ventures LLC or make commitments on our behalf.

14.6 Force Majeure

Roxas Ventures LLC shall not be liable for any failure or delay in performing obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (earthquakes, floods, fires, storms, natural disasters)

• War, terrorism, civil unrest, or government actions

• Pandemic, epidemic, or public health emergency

• Labor strikes or disputes

• Internet service provider failures or disruptions

• Power outages or utility failures

• Hardware or software failures

• Cyberattacks or security breaches

• Any other cause beyond our reasonable control

In the event of force majeure, our obligations are suspended for the duration of the event. We will make reasonable efforts to notify you and resume services as soon as practicable.

14.7 Survival

The following provisions survive termination or expiration of our service relationship and these Terms:

• Section 5 (Session Recording & Content Usage)

• Section 7 (Refund Policy - for claims arising before termination)

• Section 8 (Intellectual Property Rights)

• Section 9 (Disclaimers & Warranties)

• Section 10 (Limitation of Liability)

• Section 11 (Indemnification)

• Section 12 (Confidentiality)

• Section 13 (Dispute Resolution)

• Section 14 (General Provisions)

• Any other provisions that by their nature should survive termination

14.8 Business Name Notice

For clarity and to avoid confusion:

• Legal Entity: Roxas Ventures LLC (California Limited Liability Company)

• Brand Name: Roxas Growth (trade name, not a separate legal entity)

• All legal agreements, invoices, and contracts are with Roxas Ventures LLC

• Credit card statements will display "ROXAS VENTURES LLC" or similar

• Checks must be made payable to "Roxas Ventures LLC"

This disclosure ensures transparency about our business structure and protects both parties' legal interests.

14.9 Notices

All notices, requests, and communications under these Terms must be in writing and sent to:

To Roxas Ventures LLC:
Email: roxasgrowth@gmail.com
Phone: (415) 375-0218
Response time: Typically within 2-5 business days

To You:
Notices will be sent to the email address or phone number you provided during registration or booking.

You are responsible for keeping your contact information current. Notices sent to your last known email address are deemed received, whether or not you actually receive them.

14.10 Electronic Communications

You consent to receive communications from us electronically, including via email, text message (SMS), or through our website. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

You may withdraw consent to electronic communications by emailing roxasgrowth@gmail.com, but doing so may limit our ability to provide services to you.

14.11 Headings

Section headings and titles are for convenience and reference only and do not affect the interpretation or meaning of these Terms.

14.12 Language

These Terms are drafted in English. If these Terms are translated into any other language, the English version controls in the event of any conflict or discrepancy.

14.13 Interpretation

These Terms shall not be construed more strictly against either party regardless of who drafted them. Both parties have had the opportunity to review and negotiate these Terms.

15. Contact Information

If you have questions about these Terms and Conditions, need clarification, or wish to request modifications, please contact us:

Roxas Growth
Roxas Ventures LLC

Email: roxasgrowth@gmail.com
Phone: (415) 375-0218

We typically respond within 2-5 business days.

16. Acknowledgment & Consent

By using our services, booking an appointment, or clicking "I agree" during the booking process, you acknowledge and confirm that:

• ✅ You have read and understood these Terms and Conditions in their entirety

• ✅ You have had the opportunity to ask questions, seek clarification, and obtain independent legal advice if desired

• ✅ You agree to be bound by these Terms as a legally binding contract with Roxas Ventures LLC

• ✅ You understand that "Roxas Growth" is a trade name of Roxas Ventures LLC, and your legal relationship is with Roxas Ventures LLC

• ✅ You consent to session recording and potential use in marketing materials as outlined in Section 5

• ✅ You understand that career coaching does not guarantee specific employment outcomes, job offers, or career success

• ✅ You accept sole responsibility for your career decisions, job search actions, and their consequences

• ✅ You understand the limitation of liability provisions and agree that our maximum liability is limited to the amount you paid for services

• ✅ You agree to the dispute resolution procedures, including California governing law, arbitration, and class action waiver

• ✅ You have reviewed our Privacy Policy and Refund Policy, which are incorporated into these Terms
   

Your use of our services constitutes your acceptance of these Terms.

Last Updated: December 21, 2025

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